Exchange & Returns

Eligible products may be requested for return or exchange within 7 days from the date of delivery.

Requests outside this period may not be accepted except where required by applicable law.

If the size isn't right, you may request another available size of the same product.

Exchanges are subject to stock availability. If the requested size is unavailable, we may offer another available option or an eligible return/refund.

To normally qualify for return or exchange, a product should be:

For a correct, non-defective product being returned because of size, fit, preference or change of mind, the customer will generally be responsible for the reverse-shipping cost.

The original delivery charge, if any, is generally non-refundable for these returns.

For an approved size exchange, BUTNFLY may cover standard forward shipping of the replacement after the returned product has been received and approved.

If you receive an incorrect product, an incorrect size compared with your order, a damaged product, or a product with an eligible manufacturing defect, contact us as soon as reasonably possible — preferably within the 7-day return window.

Please include your order number, the product, a description of the issue, and relevant photographs or video where reasonably required.

For an approved issue attributable to BUTNFLY or an eligible damaged/defective item, BUTNFLY bears reasonable return/replacement shipping costs.

Resolution may include a replacement, exchange, refund or other appropriate remedy, depending on the circumstances and availability.

Certain products may have return restrictions for hygiene or safety reasons where appropriate. Any restriction will be clearly displayed on the product page before purchase.

Fresh Finds and Limited Drops are not automatically non-returnable.

After an eligible returned product is received and inspected, we'll notify you of the outcome.

Approved refunds are issued to the original payment method within 7 calendar days of approval. Your bank or payment provider may take additional time to show the credit in your account.

For COD orders, approved refunds may require securely obtaining bank-account or UPI information.

You may request cancellation at any time before your order is dispatched.

Email hello@butnfly.com with your order number and cancellation request before dispatch. We will check the dispatch status and confirm the outcome by email.

For a confirmed cancellation before dispatch, any payment collected for the cancelled order will be refunded to the original payment method within 7 calendar days of approval. Bank or payment-provider posting times may be additional.

After dispatch, the applicable return/exchange process normally applies.

BUTNFLY may review or restrict transactions involving suspected fraud, repeated refusal of COD orders, excessive or abusive return activity, product misuse or other misuse of this policy, subject to applicable law.